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Returns

At PhotoSEL.co.uk we want you to be satisfied with every purhcase. Occasionally though, you may want to return items to us, whether it is due to a defective product or because it simply does not meet your expectations. That's why under our Standard Returns Policy, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

Standard Returns Policy

(1) Return for refund within: 30 days

(2) Return for replacement within: 1 year

This is our Detailed Standard Returns Policy. Unless another returns policy is indicated, products sold by PhotoSEL.co.uk are covered by this Standard Returns Policy. Standard Returns Policy means a) that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. b)customer can return the faulty item for a replacement of the same product within one year of the date you received the item.

This returns policy does not affect your statutory rights.

Standard 30 Day Returns Policy

(1) Return for refund within: 30 days

(2) Return for replacement within: 30 days

Standard 30 Day Returns Policy means a) that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. b)customer can return the faulty item for a replacement of the same product within 30 days of the date you received the item.

This returns policy does not affect your statutory rights.

Please note your request will be acknowledged within 4 hours of receipt, we will endeavour to provide a resolution within 2 working days of receipt of the original request. At times you may be asked for additional information to help with the resolution of your request and on the occasions where more time is required to investigate the request, regular updates will be provided.

Your Statutory Rights

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within 14 days of the day after the date the item is delivered. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The return shipping costs are at the cost of Consumer. Items returned must be in reasonable condition. Returned items will not be accepted if they are damaged. Refunds will be processed as soon as the returned goods are received, therefore we recommend that you use a recorded-delivery service for all returns.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:http://www.consumerdirect.gov.uk/